MyCCU

Local control and overview app for Homematic CCU3/OpenCCU

Support

Get help

For questions or problems, contact MyCCU support by email:

support@myccu-app.de

Please include

  • App version
  • Android version
  • A short description of the problem
  • The affected area
  • A screenshot if helpful
  • The diagnostic report, if possible

Please do not include

  • XML API tokens
  • Passwords
  • VPN credentials
  • Other credentials
  • Unredacted private data

Subscription issues

First select “Restore purchases” under More → Licence & subscription in MyCCU and make sure Google Play uses the same Google account. Never send payment details or purchase tokens by email.